Take a moment to get to know the student-serving employees of the Student Services Center. Read how each member serves Concordia University Ann Arbor students.


There are many reasons a Concordia student might visit the Student Services Building on central campus. One space in particular—Student Services Center—is a one-stop shop on the west end of the building for students to inquire with questions pertaining to billing, financial aid, and the registrar. 

The Student Services Center team is postured to serve CUAA students on the daily. Get acquainted with faces you will see when you visit the space, and learn how each person can best help you with what you need.

REGISTRAR’S OFFICE

Kendra Ernst—Assistant Registrar

What is your role at CUAA?

The Registrar’s Office processes add, drop and audit forms, name and address changes, transcript request forms, verification of enrollment, graduation audits and graduation processing.  

How do you help Concordia students?

I help update student’s curriculum (major and minor) declaration and we evaluate transfer credits from other colleges to determine transferability.

What’s a fun fact about yourself?

I am an alumna of CUAA and am married with four children.

Christi Rader—Registrar Specialist

What is your role at CUAA?

I assist Kendra, the Assistant Registrar, in serving students in the Registrar’s Office.

How do you help Concordia students?

I can help students with requesting transcripts, turning in degree audits and major and minor change forms, adding and dropping classes, updating any information (such as FERPA, address changes, etc.), and more!

What’s a fun fact about yourself?

A fun fact about me is that I used to teach in elementary school.


BILLING OFFICE

Elise Ingram—Accounts Receivable Specialist

What is your role at CUAA?

I am the Accounts Receivable Clerk. I accept tuition payments, resolve financial discrepancies on student accounts, lift holds for registration, and help students navigate Concordia payment plans.

How do you help Concordia students?

Students would contact me if they want to make a payment or have a question about a charge on their account. They’d contact me to have a hold temporarily lifted or if they have questions about the payment plan.

What’s a fun fact about yourself?

I’ve been stung by a bee twice and bitten by a dog once.

Holly Willey—Cashier

What is your role at CUAA?

I accept payments and post them to the students’ accounts.

How do you help Concordia students?

I can assist with temporary hold lifts due to payment, questions regarding account payments, and accepting any payment made toward an account.

What’s a fun fact about yourself?

I keep a bowl of candy on my desk for visitors because I love to brighten others’ day!


FINANCIAL AID OFFICE

Katie Wonderly—Financial Aid Counselor

What is your role at CUAA?

I help students and parents navigate the Financial Aid process.

How do you help Concordia students?

I provide forms for completion, help students navigate payment options. I also review status of scholarships, grants, or loans and answer questions about FAFSA and Financial Aid.

What’s a fun fact about yourself?

I love to sing!

Kim DeVries—Financial Aid Specialist

What is your role at CUAA?

I assist Katie, Financial Aid Counselor, and process financial aid awards and paperwork

How do you help Concordia students?

I answer financial aid questions receive financial aid paperwork.

What’s a fun fact about yourself?

I’m an NFL (National Football League) Team Owner! I’m a shareholder of the Green Bay Packers.


ACADEMIC ADVISING

Kate Robbins—Assistant Director of Advising

What is your role at CUAA?

In my role, I oversee a variety of advising initiatives on the CUAA campus and advise a caseload of students as well. I work to coordinate our uncommon orientation and incoming student registration, training of advisors, advising week, and some other tasks that are directly staff and student success related. I advise students in our Haab School of Business.

How do you help Concordia students?

Students might come to me for a few reasons. For a group of students, I’m there direct advisor so they should meet with me regularly regarding their path to degree completion and academic progress. If students are not certain about who their advisor is, they can see me and I will help to connect them to their advisor.

Advisors are an excellent resource and support to students for ensuring they know what is required in their academic programs and how to accomplish their goals. Students should make it a priority to meet with their academic advisor.

What’s a fun fact about yourself?

I lived in Colorado for an internship and hiked a 14er while there. I’m a big advocate for internships and field experience, and if you can travel somewhere new, it can be an incredible experience.


HUMAN RESOURCES OFFICE

Julie Vartoogian—Human Resources Manager

What is your role at CUAA?

I serve as a point of contact on a wide range of HR subject matters including recruitment and hiring, performance management, benefits administration, employment verifications, payroll functions and employee relations. I also oversee the mailroom.

How do you help Concordia students?

I am able to assist student workers with job paperwork, verification of employment letters, navigating how to enter hours worked, resolving job-related problems, and any mailroom issues.

What’s a fun fact about yourself?

I went to undergraduate and graduate school at Eastern Michigan University and married my high school sweetheart. We have three daughters who figure skate. One is part of Team USA for synchronized skating, another one skates for her college, and the youngest skates on her high school figure skating team.


— Allie Milot ('21) is a student writer majoring in digital media design. Questions or concerns related to this article may be directed to news@cuaa.edu.

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